NOC Trouble Reporting: 678-821-1NOC
To report a service-affecting issue at any time:
- Dial 678-821-1NOC (1662).
- Calls made after normal business hour or during times of heavy call volume may be directed to an automated options menu. Please listen to the message carefully.
- For service-affecting EMERGENCIES, select option #1.
- You will be prompted to leave your name, company name, call back number, and a brief description of the service issue. The emergency messaging system will then broadcast pager and email alerts to all support personnel, and you will receive a live call-back within 15 minutes.
- To leave a non-emergency message in the NOC general voicemail, select option #2.
NOC Trouble Reporting Procedure PDF